Select Forgot Password on the login page to recover your account. If the issue continues, contact customer service with the error message and the approximate time it occurred. Do not include your password or OTP code.

Review the account security guide if you suspect unauthorised access.

How do I request a transaction review?

Provide the transaction date, time, amount and reference number, then explain the issue to customer service. If you send a screenshot, conceal card numbers, full bank account numbers and unrelated personal information.

The support team will need to review your records to confirm the status and expected resolution time.

I received a message asking for an OTP or password.

Do not share your OTP code, password, PIN or CVV. Ignore links in suspicious messages and use the customer service channels on this page to verify the request.

If your account information has already been exposed, use the available account recovery channel and inform support.

Can I request an account break or restriction?

Contact customer service and state that you want to take a break or limit access to your account. Ask for confirmation of the available options and when your request will take effect.

The responsible gaming information also provides links to independent support.